Visitor Experience Manager
BrightStars helps families in Rhode Island access QUALITY child care, early learning, and school-age programs.
We help child care providers learn about best practices in early learning and apply them to the care children receive.
We recognize program quality and give parents information to make choices about their children's care and education.
Program Name:
Providence Children's MuseumProgram Address:
100 South StProvidenceRI02903______________________Position Description:
Responsibilities:
The Visitor Experience Manager is primarily responsible for ensuring an exceptional visitor experience that supports the Museum's mission and is aligned with its strategic objectives.
The successful candidate will provide strong leadership and supervision for all frontline staff of Experience Coordinators.
Specific expectations include:
o Provide strong leadership and supervision for Experience Coordinators and other frontline staff to ensure the optimum visitor experience that supports the Museum's mission.
o Develop and oversee implementation of visitor services policies and procedures.
o Supervise frontline services including reception, admissions desk, group visits, educational activities, events and after-hours programs.
o Facilitate positive and effective communication with Museum visitors including communication of programs and services and resolution of questions or complaints; serve as the first point of contact for any escalated visitor complaints.
o Determine and fill frontline staffing needs:
interview, train and schedule staff.
o Oversee registration for fee-based programs including parties, group visits, private rentals and after-hours events.
o Develop and deliver trainings to prepare frontline staff to deliver playful learning experiences to all visitors and to meet professional standards of the Museum.
o Project and reach revenue goals for fee-based programs and work with Museum leadership team to ensure admissions and membership revenue goals.
o Project and adhere to expense budgets for fee-based programs, payroll and other visitor services needs.
o Maintain accurate attendance and financial records; produce and analyze reports.
o Collaborate with the Museum's leadership team to deliver strategic initiatives and develop cross-departmental policies, procedures, and plans.
o Field, approve, and arrange external on-site research requests.
o Serve as a member of the Museum's Safety & Security Committee; develop and emergency/security policies and procedures and deliver safety & security trainings for all staff.
o Configure and maintain the Museum's point-of-sale and customer relations management (POS/CRM) platform as it pertains to the Visitor Services team.
o Work with the Director of Finance & Operations to submit a staffing grid for cost reimbursement grants for floor staff.
o Track daily/monthly attendance data and submit quarterly/monthly data to industry professional affiliates.
o Other duties as assigned.
Qualifications:
Qualificationso Proven track record as a dynamic team leader, with at least three years in a supervisory position, or equivalent experience.
o Excellent customer service skills, with experience in a position requiring public interaction with children and families such as entertainment or restaurant management - museum experience preferred.
o Excellent attention to detail while setting priorities, meeting critical deadlines and flexibly solving problems in a fast-paced, team-oriented environment.
o Experience developing policies and procedures and training staff in their implementation.
o Experience working with children and a commitment to children's play and learning a plus.
o POS experience required.
Specifically, Altru/Blackbaud experience preferred.
o Bachelor's level degree or equivalent experience.
Technical and Physical Requirementso Clear and effective communicator:
excellent interpersonal and verbal/written communication skillso Accurate data entry skillso Accurate cash handling abilityo Proficient in Microsoft Word, Excel and internet usage, experience with POS/CRM systems preferredo Able to go up and down stairs, sustain periods of prolonged standing, and perform frequent lifting up to 25 poundso 1st Aid/CPR/AED certification required (will train)o Bilingual (English/Spanish or English/ASL) a plusHow To Apply:
Application Instructions:
Email cover letter and resume to the Director of Education at email protected .
Please attach PDFs of cover letter and resume; name the documents with your last name and title of document.
No phone calls please.
Application review begins immediately.
Applicants are required to have both a BCI check at the attorney general's office and NSOPW background check online upon offer of a position.
Applicants consent to these background checks and understand that they are part of the hiring process.
Other Information:
Availability:
Full-time, non-exempt, some holidays and occasional evenings.
Starting schedule is Wednesday - Sunday from 8:
30 AM - 5:
00 PM(Mondays & Tuesdays off).
Schedule is subject to change for our summer hours beginning on July 5th.
Benefits:
Include Health/Dental/Vision, 403b, and paid time off.
Where Do Applicants Need to Apply?Email cover letter and resume to the Director of Education at email protected .
Program Name:
riaeyc Program Address:
535 Centerville Road Warwick RI 02886 ______________________ Position Description:
SUMMARY The Education Administrative Assistant willProgram Name:
Child & Family Program Address:
31 John Clarke Road; Middletown; RI; 02842 Middletown RI 02842 ______________________ Position Description:
Program Name:
Child & Family Program Address:
31 John Clarke Road; Middletown; RI; 02842 Middletown RI 02842 ______________________ Position Description:
BrightStars, Rhode Island's Tiered Quality Rating and Improvement system, assists families in finding care and recognizes and supports quality in early care and education programs.
#J-18808-Ljbffr Recommended Skills Attention To Detail Cpr Communication Customer Service Data Entry Finance Apply to this job.
Think you're the perfect candidate? Apply on company site Estimated Salary: $20 to $28 per hour based on qualifications.
We help child care providers learn about best practices in early learning and apply them to the care children receive.
We recognize program quality and give parents information to make choices about their children's care and education.
Program Name:
Providence Children's MuseumProgram Address:
100 South StProvidenceRI02903______________________Position Description:
Responsibilities:
The Visitor Experience Manager is primarily responsible for ensuring an exceptional visitor experience that supports the Museum's mission and is aligned with its strategic objectives.
The successful candidate will provide strong leadership and supervision for all frontline staff of Experience Coordinators.
Specific expectations include:
o Provide strong leadership and supervision for Experience Coordinators and other frontline staff to ensure the optimum visitor experience that supports the Museum's mission.
o Develop and oversee implementation of visitor services policies and procedures.
o Supervise frontline services including reception, admissions desk, group visits, educational activities, events and after-hours programs.
o Facilitate positive and effective communication with Museum visitors including communication of programs and services and resolution of questions or complaints; serve as the first point of contact for any escalated visitor complaints.
o Determine and fill frontline staffing needs:
interview, train and schedule staff.
o Oversee registration for fee-based programs including parties, group visits, private rentals and after-hours events.
o Develop and deliver trainings to prepare frontline staff to deliver playful learning experiences to all visitors and to meet professional standards of the Museum.
o Project and reach revenue goals for fee-based programs and work with Museum leadership team to ensure admissions and membership revenue goals.
o Project and adhere to expense budgets for fee-based programs, payroll and other visitor services needs.
o Maintain accurate attendance and financial records; produce and analyze reports.
o Collaborate with the Museum's leadership team to deliver strategic initiatives and develop cross-departmental policies, procedures, and plans.
o Field, approve, and arrange external on-site research requests.
o Serve as a member of the Museum's Safety & Security Committee; develop and emergency/security policies and procedures and deliver safety & security trainings for all staff.
o Configure and maintain the Museum's point-of-sale and customer relations management (POS/CRM) platform as it pertains to the Visitor Services team.
o Work with the Director of Finance & Operations to submit a staffing grid for cost reimbursement grants for floor staff.
o Track daily/monthly attendance data and submit quarterly/monthly data to industry professional affiliates.
o Other duties as assigned.
Qualifications:
Qualificationso Proven track record as a dynamic team leader, with at least three years in a supervisory position, or equivalent experience.
o Excellent customer service skills, with experience in a position requiring public interaction with children and families such as entertainment or restaurant management - museum experience preferred.
o Excellent attention to detail while setting priorities, meeting critical deadlines and flexibly solving problems in a fast-paced, team-oriented environment.
o Experience developing policies and procedures and training staff in their implementation.
o Experience working with children and a commitment to children's play and learning a plus.
o POS experience required.
Specifically, Altru/Blackbaud experience preferred.
o Bachelor's level degree or equivalent experience.
Technical and Physical Requirementso Clear and effective communicator:
excellent interpersonal and verbal/written communication skillso Accurate data entry skillso Accurate cash handling abilityo Proficient in Microsoft Word, Excel and internet usage, experience with POS/CRM systems preferredo Able to go up and down stairs, sustain periods of prolonged standing, and perform frequent lifting up to 25 poundso 1st Aid/CPR/AED certification required (will train)o Bilingual (English/Spanish or English/ASL) a plusHow To Apply:
Application Instructions:
Email cover letter and resume to the Director of Education at email protected .
Please attach PDFs of cover letter and resume; name the documents with your last name and title of document.
No phone calls please.
Application review begins immediately.
Applicants are required to have both a BCI check at the attorney general's office and NSOPW background check online upon offer of a position.
Applicants consent to these background checks and understand that they are part of the hiring process.
Other Information:
Availability:
Full-time, non-exempt, some holidays and occasional evenings.
Starting schedule is Wednesday - Sunday from 8:
30 AM - 5:
00 PM(Mondays & Tuesdays off).
Schedule is subject to change for our summer hours beginning on July 5th.
Benefits:
Include Health/Dental/Vision, 403b, and paid time off.
Where Do Applicants Need to Apply?Email cover letter and resume to the Director of Education at email protected .
Program Name:
riaeyc Program Address:
535 Centerville Road Warwick RI 02886 ______________________ Position Description:
SUMMARY The Education Administrative Assistant willProgram Name:
Child & Family Program Address:
31 John Clarke Road; Middletown; RI; 02842 Middletown RI 02842 ______________________ Position Description:
Program Name:
Child & Family Program Address:
31 John Clarke Road; Middletown; RI; 02842 Middletown RI 02842 ______________________ Position Description:
BrightStars, Rhode Island's Tiered Quality Rating and Improvement system, assists families in finding care and recognizes and supports quality in early care and education programs.
#J-18808-Ljbffr Recommended Skills Attention To Detail Cpr Communication Customer Service Data Entry Finance Apply to this job.
Think you're the perfect candidate? Apply on company site Estimated Salary: $20 to $28 per hour based on qualifications.
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