Visitor Services Manager
BrightStars helps families in Rhode Island access QUALITY child care, early learning, and school-age programs.
We help child care providers learn about best practices in early learning and apply them to the care children receive.
We recognize program quality and give parents information to make choices about their children's care and education.
Program Name:
Providence Children's MuseumProgram Address:
100 South StProvidenceRI02903______________________Position Description:
Position Title:
Visitor Services Manager Reports to:
Director of EducationSupervises:
Experience Coordinators (5 Full-time, various part-time)Status:
Full Time, ExemptProvidence Children's Museum welcomes children and adults of all backgrounds and from all communities.
Our focus is on serving the children of southern New England, ages 1 to 11, and the adults who care for them.
The mission of Providence Children's Museum is to be a national leader in the power of play while creating space for children to gain the confidence and tools to develop awareness, creativity, and leadership.
Visitor Experience DepartmentThe Visitor Services department is responsible for welcoming 76,000 visitors (2022) annually to the Providence Children's Museum.
As the visitor's first and last point of contact, they serve a critical role in fulfilling the Museum's mission of creating a welcoming and engaging experience.
On a day-to-day basis, the Visitor Services team greets and orients visitors, provides guests with information about the Museum and local area, and assists with initiatives to better understand our visitors.
The team generates revenue through admission, membership, group visits, birthday parties, private rentals, etc.
Responsibilities:
Providence Children's Museum is seeking a creative, energetic, and motivated individual with a strong commitment to delivering a welcoming, fun, safe visitor experience that supports the Museum's mission and is aligned with its strategic objectives.
The successful candidate will provide strong leadership and supervision for all frontline staff of Experience Coordinators, reestablish a small volunteer program, monitor museum's daily admission, provide great customer service, which includes resolving visitor problems and ensuring proper staffing levels.
This position serves a key role in day-to-day operations of the Providence Children's Museum.
Specific Responsibilities include:
o Provide strong leadership and supervision for Experience Coordinators and other frontline staff, to ensure the optimum visitor experience that supports the Museum's mission.
o Assist in maintaining the flow of information to and from staff and visitors by working closely with management and other Museum departments.
o Develop, improve and oversee implementation of visitor services policies and procedures, for reception, admissions desk, group visits, educational activities, events and occasional after-hours programs.
o Facilitate positive and effective communication with Museum visitors including communication of programs and services and resolution of questions or complaints.
o Develop and deliver trainings to prepare frontline staff to deliver playful learning experiences to all visitors and to meet professional standards of the Museum.
o Responsible for determining staffing needs, recruitment, hiring, and training Experience Coordinators (5 full-time, some part-time staff during summer) to ensure that everyone can effectively engage and serve guests from a wide range of backgrounds.
o Work in collaboration with leadership to project and reach revenue goals for fee-based programs, admissions, and membership.
As well as project and adhere to expense budgets for fee-based programs, payroll, and other visitor service's needs.
o Track daily/monthly attendance data and submit quarterly/monthly data to industry professional affiliates and produce and analyze reports.
o Collaborate with the Museum's leadership team to deliver strategic initiatives and develop cross-departmental policies, procedures, and plans.
o Serve as a member of the Museum's Safety & Security Committee; which will assist in developing and implement emergency/security policies and procedures and deliver safety & security trainings for all staff.
o Configure and maintain the Museum's point-of-sale and customer relations management (POS/CRM) platform as it pertains to the Visitor Services team.
o Work with the Director of Finance & Operations to submit a staffing grid for cost reimbursement grants for floor staff.
o Other duties as assigned.
Qualifications:
Qualificationso Proven track record as a dynamic team leader, with at least three years in a supervisory position, or equivalent experience.
o Excellent customer service skills, with experience in a position requiring public interaction with children and families such as entertainment or restaurant management - museum experience preferred.
o Excellent attention to detail while setting priorities, meeting critical deadlines, and flexibly solving problems in a fast-paced, team-oriented environment.
o Experience developing policies and procedures and training staff in their implementation.
o POS experience required.
Specifically, Altru/Blackbaud experience preferred.
o Bachelor's level degree or equivalent experience.
Technical and Physical Requirementso Clear and effective communicator:
excellent interpersonal and verbal/written communication skillso Accurate data entry skillso Accurate cash handling abilityo Proficient in Microsoft Word, Excel and internet usage, experience with POS/CRM systems preferred.
o Able to go up and down stairs, sustain periods of prolonged standing, and perform frequent lifting up to 25 poundso 1st Aid/CPR/AED certification required (will train)o Bilingual (English/Spanish) a plusHow To Apply:
Application Instructions:
Email cover letter and resume to the Director of Education at email protected .
Please attach PDFs of cover letter and resume; name the documents with your last name and title of document.
No phone calls please.
Application review begins immediately.
Applicants are required to have both a BCI check at the attorney general's office and NSOPW background check online upon offer of a position.
Applicants consent to these background checks and understand that they are part of the hiring processOther Information:
Availability:
Full-time, exempt, some holidays and occasional evenings.
Anticipated Fall-Spring schedule is Wednesday - Sunday from 8:
30 AM - 5:
00 PM(Mondays & Tuesdays off).
Summer schedule is Tuesday-Saturday from 8:
30 AM - 5:
00 PM (Sundays & Monday off).
Benefits:
Blue Cross Blue Shield of Rhode Island, 80% employer paid.
Delta Dental of Rhode Island, 50% employer paid.
Vision coverage, 50% employer paid.
403B Retirement Savings Plan, eligible for 50% match (match is up to 6% employee contribution)Basic Term Life & AD&D and Long-Term Disability, 100% employer paidPaid time offEmployee Assistance Program (EAP)Where Do Applicants Need to Apply?Please send Resume & Cover Letter to email protected Program Name:
riaeyc Program Address:
535 Centerville Road Warwick RI 02886 ______________________ Position Description:
SUMMARY The Education Administrative Assistant willProgram Name:
Child & Family Program Address:
31 John Clarke Road; Middletown; RI; 02842 Middletown RI 02842 ______________________ Position Description:
Program Name:
Child & Family Program Address:
31 John Clarke Road; Middletown; RI; 02842 Middletown RI 02842 ______________________ Position Description:
BrightStars, Rhode Island's Tiered Quality Rating and Improvement system, assists families in finding care and recognizes and supports quality in early care and education programs.
#J-18808-Ljbffr Recommended Skills Attention To Detail Cpr Customer Service Data Entry Finance Financial Management Apply to this job.
Think you're the perfect candidate? Apply on company site Estimated Salary: $20 to $28 per hour based on qualifications.
We help child care providers learn about best practices in early learning and apply them to the care children receive.
We recognize program quality and give parents information to make choices about their children's care and education.
Program Name:
Providence Children's MuseumProgram Address:
100 South StProvidenceRI02903______________________Position Description:
Position Title:
Visitor Services Manager Reports to:
Director of EducationSupervises:
Experience Coordinators (5 Full-time, various part-time)Status:
Full Time, ExemptProvidence Children's Museum welcomes children and adults of all backgrounds and from all communities.
Our focus is on serving the children of southern New England, ages 1 to 11, and the adults who care for them.
The mission of Providence Children's Museum is to be a national leader in the power of play while creating space for children to gain the confidence and tools to develop awareness, creativity, and leadership.
Visitor Experience DepartmentThe Visitor Services department is responsible for welcoming 76,000 visitors (2022) annually to the Providence Children's Museum.
As the visitor's first and last point of contact, they serve a critical role in fulfilling the Museum's mission of creating a welcoming and engaging experience.
On a day-to-day basis, the Visitor Services team greets and orients visitors, provides guests with information about the Museum and local area, and assists with initiatives to better understand our visitors.
The team generates revenue through admission, membership, group visits, birthday parties, private rentals, etc.
Responsibilities:
Providence Children's Museum is seeking a creative, energetic, and motivated individual with a strong commitment to delivering a welcoming, fun, safe visitor experience that supports the Museum's mission and is aligned with its strategic objectives.
The successful candidate will provide strong leadership and supervision for all frontline staff of Experience Coordinators, reestablish a small volunteer program, monitor museum's daily admission, provide great customer service, which includes resolving visitor problems and ensuring proper staffing levels.
This position serves a key role in day-to-day operations of the Providence Children's Museum.
Specific Responsibilities include:
o Provide strong leadership and supervision for Experience Coordinators and other frontline staff, to ensure the optimum visitor experience that supports the Museum's mission.
o Assist in maintaining the flow of information to and from staff and visitors by working closely with management and other Museum departments.
o Develop, improve and oversee implementation of visitor services policies and procedures, for reception, admissions desk, group visits, educational activities, events and occasional after-hours programs.
o Facilitate positive and effective communication with Museum visitors including communication of programs and services and resolution of questions or complaints.
o Develop and deliver trainings to prepare frontline staff to deliver playful learning experiences to all visitors and to meet professional standards of the Museum.
o Responsible for determining staffing needs, recruitment, hiring, and training Experience Coordinators (5 full-time, some part-time staff during summer) to ensure that everyone can effectively engage and serve guests from a wide range of backgrounds.
o Work in collaboration with leadership to project and reach revenue goals for fee-based programs, admissions, and membership.
As well as project and adhere to expense budgets for fee-based programs, payroll, and other visitor service's needs.
o Track daily/monthly attendance data and submit quarterly/monthly data to industry professional affiliates and produce and analyze reports.
o Collaborate with the Museum's leadership team to deliver strategic initiatives and develop cross-departmental policies, procedures, and plans.
o Serve as a member of the Museum's Safety & Security Committee; which will assist in developing and implement emergency/security policies and procedures and deliver safety & security trainings for all staff.
o Configure and maintain the Museum's point-of-sale and customer relations management (POS/CRM) platform as it pertains to the Visitor Services team.
o Work with the Director of Finance & Operations to submit a staffing grid for cost reimbursement grants for floor staff.
o Other duties as assigned.
Qualifications:
Qualificationso Proven track record as a dynamic team leader, with at least three years in a supervisory position, or equivalent experience.
o Excellent customer service skills, with experience in a position requiring public interaction with children and families such as entertainment or restaurant management - museum experience preferred.
o Excellent attention to detail while setting priorities, meeting critical deadlines, and flexibly solving problems in a fast-paced, team-oriented environment.
o Experience developing policies and procedures and training staff in their implementation.
o POS experience required.
Specifically, Altru/Blackbaud experience preferred.
o Bachelor's level degree or equivalent experience.
Technical and Physical Requirementso Clear and effective communicator:
excellent interpersonal and verbal/written communication skillso Accurate data entry skillso Accurate cash handling abilityo Proficient in Microsoft Word, Excel and internet usage, experience with POS/CRM systems preferred.
o Able to go up and down stairs, sustain periods of prolonged standing, and perform frequent lifting up to 25 poundso 1st Aid/CPR/AED certification required (will train)o Bilingual (English/Spanish) a plusHow To Apply:
Application Instructions:
Email cover letter and resume to the Director of Education at email protected .
Please attach PDFs of cover letter and resume; name the documents with your last name and title of document.
No phone calls please.
Application review begins immediately.
Applicants are required to have both a BCI check at the attorney general's office and NSOPW background check online upon offer of a position.
Applicants consent to these background checks and understand that they are part of the hiring processOther Information:
Availability:
Full-time, exempt, some holidays and occasional evenings.
Anticipated Fall-Spring schedule is Wednesday - Sunday from 8:
30 AM - 5:
00 PM(Mondays & Tuesdays off).
Summer schedule is Tuesday-Saturday from 8:
30 AM - 5:
00 PM (Sundays & Monday off).
Benefits:
Blue Cross Blue Shield of Rhode Island, 80% employer paid.
Delta Dental of Rhode Island, 50% employer paid.
Vision coverage, 50% employer paid.
403B Retirement Savings Plan, eligible for 50% match (match is up to 6% employee contribution)Basic Term Life & AD&D and Long-Term Disability, 100% employer paidPaid time offEmployee Assistance Program (EAP)Where Do Applicants Need to Apply?Please send Resume & Cover Letter to email protected Program Name:
riaeyc Program Address:
535 Centerville Road Warwick RI 02886 ______________________ Position Description:
SUMMARY The Education Administrative Assistant willProgram Name:
Child & Family Program Address:
31 John Clarke Road; Middletown; RI; 02842 Middletown RI 02842 ______________________ Position Description:
Program Name:
Child & Family Program Address:
31 John Clarke Road; Middletown; RI; 02842 Middletown RI 02842 ______________________ Position Description:
BrightStars, Rhode Island's Tiered Quality Rating and Improvement system, assists families in finding care and recognizes and supports quality in early care and education programs.
#J-18808-Ljbffr Recommended Skills Attention To Detail Cpr Customer Service Data Entry Finance Financial Management Apply to this job.
Think you're the perfect candidate? Apply on company site Estimated Salary: $20 to $28 per hour based on qualifications.
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